Safety Guidelines
ZedStay connects guests, hosts, and cleaners. Read these guidelines carefully to stay safe.
Important: ZedStay is an online listing and booking-request platform. We connect guests, students, tenants, hosts, and cleaners. We do not own, manage, inspect, or guarantee any properties listed unless specifically marked as Verified. Hosts are responsible for the accuracy of their listings, prices, rules, and availability. Guests are responsible for checking details before making payments or moving in.
Safety Tips for Guests
- 1Do not send money to unverified hosts. Always confirm the property and host details first.
- 2Check listing details carefully — photos, price, location, and house rules — before paying or moving in.
- 3Keep screenshots and receipts of all payments and communication.
- 4Meet in a safe, public place when viewing a property for the first time.
- 5Report suspicious hosts or listings using the Report button on the listing page.
- 6Do not share sensitive documents (NRC, passport, bank details) outside the app.
- 7ZedStay does not advise paying money before confirming the property and host.
Safety Tips for Hosts
- 1Verify guest identity before accepting a booking — ask for a phone number and purpose of stay.
- 2Set clear house rules on your listing so guests know what is expected.
- 3Do not accept bookings from guests who seem suspicious or provide false information.
- 4Keep records of all booking requests and guest communications.
- 5Report bad guests to ZedStay admin if they cause problems.
- 6Do not discriminate unlawfully. All guests deserve fair treatment.
- 7Your listing will be reviewed by admin before it goes live.
Safety Tips for Students
- 1Check hostel rules before booking — some hostels are male only or female only.
- 2Confirm the distance from your school before committing.
- 3Ask clearly whether the price is per month or per term — these are different amounts.
- 4Confirm whether water and electricity are included in the price.
- 5Check whether the room has a lock for your personal security.
- 6Never pay a large deposit before viewing the room in person.
- 7If something feels wrong, report it and do not proceed.
Payment Safety
- 1ZedStay does not process payments. All payments are between guests and hosts directly.
- 2If a host requests a deposit, confirm the deposit amount, payment method, and refund rules in writing.
- 3Always keep proof of payment — a receipt, screenshot, or mobile money confirmation.
- 4Do not pay full rent before viewing and confirming the property.
- 5Be cautious if a host asks for payment before you have seen the room.
- 6If a host requests an unusual payment method, contact admin before proceeding.