Privacy Policy

We collect only the minimum information necessary to provide our service:

• Full name and phone number (required for all users)
• WhatsApp number (optional)
• Email address (optional)
• Profile photo (optional)
• ID document (NRC or passport) for verification (optional for guests, required for hosts)
• Listing information provided by hosts
• Booking request information provided by guests

Your information is used to:

• Connect guests with hosts and cleaners
• Verify the identity of hosts and cleaners before they go live
• Manage booking requests and communications
• Investigate reports of fraud or abuse
• Improve the safety and quality of the platform

The following information is never shown publicly on any listing or profile:

• NRC number or passport number
• ID document photos
• Exact full address (shown only after a booking request is accepted)
• Private phone number (unless the user chooses to display it)
• Admin notes and internal flags

Only safe, non-sensitive information is shown to the public:

• Host's first name
• General location (town or area)
• Listing title, photos, price, amenities, and house rules
• Availability status

ID documents uploaded for verification are stored securely and are only accessible to ZedStay admin for verification purposes. They are never shown to other users, hosts, or guests.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time

To exercise these rights, contact us through the Contact page.

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security. Please use strong passwords and keep your account information private.

ZedStay is intended for users aged 18 and above. We do not knowingly collect information from minors.

We may update this Privacy Policy from time to time. We will notify users of significant changes. Continued use of the platform constitutes acceptance of the updated policy.