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Moving Safety Guidelines

Moving Safety

  • • Verify the provider and vehicle before loading belongings.
  • • Photograph valuable items before the move.
  • • Do not send advance payment to an unverified provider.
  • • Keep receipts and all communication inside ZedStay.
  • • ZedStay is a marketplace connecting customers and independent providers unless a job specifically states otherwise.
  • • Report theft, threats, damage or suspicious behaviour immediately.

Before the Move

  • • Verify the provider and vehicle before loading your belongings. Check the vehicle registration number matches the profile.
  • • Only use verified providers with the ZedStay Verified badge. Unverified providers cannot submit offers.
  • • Photograph valuable items before the move and note any existing damage.
  • • Confirm the inventory list with your provider before the trip begins. Both customer and provider must confirm.
  • • Do not send advance payment to an unverified provider. Payments should be tracked through ZedStay.

During the Move

  • • Keep all communication inside ZedStay. Do not move conversations to external platforms.
  • • Keep receipts and document the condition of items during loading and offloading.
  • • If something feels wrong — stop the move and report immediately.

After the Move

  • • Upload after-photos showing the condition of items at the destination.
  • • Confirm completion in your dashboard so the provider can be paid.
  • • Rate and review your provider to help other customers.
  • • Report any damage, missing items, or misconduct immediately.

Important Disclaimers

ZedStay is a marketplace connecting customers and independent moving providers. ZedStay does not employ, own, or operate any moving vehicle or provider unless specifically stated.

ZedStay is not responsible for loss, damage, or theft during a move. However, we provide tools to report and resolve disputes, and we may suspend providers who violate our policies.

Do not pay providers outside the ZedStay process. If a provider asks you to pay directly or bypass ZedStay, report them immediately.

Report a Problem

If you experience theft, threats, damage, or suspicious behaviour, report it immediately through your dashboard or contact ZedStay support.